Ottawa Construction Association

CST: Conflict Resolution

Upcoming Sessions
There are currently no upcoming sessions scheduled for this course
Course Duration

The course duration is approximately 3.5 hours


OCA Members: $150.00
Non-Members: $225.00


About Construction Supervisor Training (CST):

CST puts an emphasis on practical knowledge, providing participants with the skills and resources needed to excel at new challenges on the job site. This comprehensive program provides it all and is delivered in manageable segments by Subject Matter Experts.

CST is comprised of 8 Modules:

Modules may be taken in any order. Upon completing all 8 modules you will be able to register for the CST program graduation ceremony where you will be presented with a Construction Supervisor Training (ICI) Certificate of Achievement.

Individuals are free to take any Construction Supervisor Training module without pursuing the Certificate.

Conflict Resolution:

Construction Supervisors need to recognize and respond to conflicts constructively to maintain productivity and solidarity in their crews.  Effective conflict resolution skills enable supervisors to deal with issues promptly and fairly, but also to recognize when issues need to be escalated in the chain of command.  Conflict resolution skills are also helpful in reducing and managing stress on the team. 

This module is intended to help participants recognize and respond proactively to conflicts that occur between and within their crews.  Participants will explore concepts such as destructive and constructive conflict, stress, personal approaches to conflict and assertiveness techniques. 

With this 3 hour module you will earn 1/2 Gold Seal Credit, coffee and snacks will be provided.


  • Understand what conflict is
  • Apply a constructive approach to conflict management
  • Overcome resistance to conflict resolution
  • Demonstrate assertive techniques to overcome destructive behavior



Upcoming Sessions
There are currently no upcoming sessions scheduled for this course