Ottawa Construction Association

Touch of Class - Making a Good First Impression

Upcoming Sessions
There are currently no upcoming sessions scheduled for this course

OCA Members: $150.
Non-Members: $200.


This half-day employee and management training program emphasizes the importance of making a Good First Impression.

Only then can we expect to deliver First Class Service to our customers.

 There are 5 segments to this 3.5 hr course:

  •  Understanding COMMITMENT to jobs, customers, employers and fellow employees
  • Reinforcing LEADERSHIP skills and defining the true meaning of leadership
  • Identifying the effects of positive and negative ATTITUDES
  • Defining levels of SERVICE
  • Understanding why TEAMWORK is critical for FIRST CLASS SERVICE

Through the use of motivational and inspirational stories and short, but compelling videos, this seminar is a truly effective learning experience that provides practical and effective tools that will increase motivation at all levels.

Employees and companies will benefit with better service, productivity, morale and reputation; relations with customers, fellow workers, family and friends will improve; reductions in lateness and absenteeism will occur and employee turnover will reduce. When staff return to their jobs they will be more confident and motivated.

 COURSE TRAINER - Wayne Newell

After implementing The Touch of Class training program, employee morale increased dramatically, lateness and absenteeism reduced significantly, employee turnover fell to 42%, occupancy increased to 92%, resident satisfaction approached 95% and revenues increased to the point the facility became and remained profitable – all in 17 months. He attributes this training program as the principal reason for the facility's long-term success.


  • Understanding commitment
  • Increase personal productivity
  • Reinforce leadership skills
  • Understand and improve attitude
  • Reduce absenteeism and lateness
  • Improve customer service
  • Improve relations with family, friends, co-workers


Every employee can benefit from this course especially those who influence customer service:

  • Service employees
  • Support department employees
  • Supervisors
  • Managers
  • Owners

Upcoming Sessions
There are currently no upcoming sessions scheduled for this course